Ambassadors for Baltimore

Friday, June 11
Did you know that the Charm City Circulator bus operators receive over 160 hours of training? Not only does this include instruction on proper vehicle operation, traffic laws, route familiarization, but training to act as ambassadors for the Charm City Circulator and the city of Baltimore.

In May and June, several of our bus operators and management staff participated in a "Discovery Day" tour. Participants rode in Circulator buses along the Purple Route and met with area business, hotel, restaurant and attraction representatives to become better familiarized with these points of interest along the route.

Additionally, all Charm City Circulator drivers will participate in the Baltimore Certified Tourism Ambassador program (CTA). Administered through the Tourism Ambassador Institute and Visit Baltimore, the CTA program is designed to equip front-line employees with superior customer service skills and detailed knowledge of Baltimore's history, heritage, neighborhoods, museums, attractions and other visitor appeals.

So the next time you ride the Circulator, don't hesitate to ask questions. Your driver will be in the know!